Support

All your data is automatically synced to cloud servers. As long as you log in with the same account, you can see your complete recovery journey and all records on any device. We recommend regularly checking your account login status to ensure data is syncing properly. After changing phones, simply re-download the app and log in with your account.

When you feel unable to resist temptation, you can tap the "Emergency Support" button. The app will immediately provide you with: 1) Emergency meditation guidance to help calm your mind; 2) Motivational quotes and success stories to rekindle your determination; 3) Quick distraction activity suggestions; 4) Community support where you can view encouragement from other members. This feature is available anytime and is your strongest support.

Go to the "Settings" page, select "Reminders & Notifications", and you can customize: 1) Daily check-in reminder time; 2) Motivational quote push frequency; 3) Recovery milestone celebration notifications. We recommend setting reminders for times when you typically need the most support, such as evening alone time. You can also turn off or adjust these reminders at any time.

We understand that the content you record is extremely private and sensitive. We promise: 1) All data is encrypted during transmission and storage; 2) We will not share your personal data with any third parties; 3) You can choose to participate in community interactions using anonymous mode; 4) We follow the strictest data protection regulations. For more details, please see our Privacy Policy. Your trust is what we value most.

Click "Forgot Password" on the login page and follow these steps: 1) Enter the email or phone number you used to register; 2) We will send a verification code to your email/phone; 3) After entering the verification code, you can set a new password. If you cannot receive the verification code, please contact us at keji_support@163.com, and our team will manually assist you in recovering your account.

We understand that everyone's situation is different. If you decide to delete your account: 1) Go to "Settings" -> "Account Management" -> "Delete Account"; 2) The system will confirm your decision again; 3) After confirmation, all your data will be permanently deleted from our servers within 7 days. Please note: This operation is irreversible, and no data can be recovered after deletion. If you need help, you can also email keji_support@163.com to request deletion.

First, please don't blame yourself. Change is a process, and setbacks are part of growth. We recommend: 1) Use the "Emergency Support" feature to get immediate support; 2) Review your original intention and remember why you started this journey; 3) Lower expectations and start with small goals, like committing to one day; 4) Find companions in the community, share your feelings, and you'll discover many people have similar experiences; 5) If you still find it difficult after multiple attempts, consider seeking help from a professional counselor. Remember: Seeking help is a sign of courage, not weakness.

Our methods are built on solid scientific foundations: 1) Neuroplasticity principle: The brain can rebuild neural pathways through consistent new habits; 2) Cognitive Behavioral Therapy (CBT): Helps identify and change negative thought patterns; 3) Mindfulness meditation: Enhances self-awareness and emotional regulation; 4) Habit formation theory: Builds positive habits through trigger-action-reward cycles; 5) Social support theory: The power of community significantly increases success rates. Our content is designed with input from professionals in psychology and behavioral science, and is continuously optimized based on user feedback and the latest research.